At Smoove Powersports, your satisfaction is our priority. We stand behind the quality of our products and aim to make every transaction smooth and worry-free.
Returns
We accept returns on most items within 30 days of delivery.
Exceptions (non-returnable items):
Complete engines
Speedometers
Fairing kits
Any item deemed too fragile to safely return
Items must be in the same condition as received unless the return is due to shipping damage or an error on our part.
Refunds
Refunds
Full refunds are offered for:
Items returned within the 30-day window in original condition
Items lost by the shipping carrier
Partial refunds may be issued as compensation for minor issues, such as small damages or mishaps during shipping and handling.
Refunds are processed back to the original payment method once we receive and inspect the returned item, or once carrier loss is confirmed.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
If your item is missing due to an issue with the shipping carrier, we’ll issue a full refund once the claim is verified.
Free Returns
Return shipping is free for all eligible items within the 30-day return window. Non-returnable items will always be clearly noted on the product listing.
How to Start a Return
Contact us at 202-302-4989 or email smoovepowersports@gmail.com with your order number.
We’ll provide a prepaid return label if the item is eligible.
Ship the item back securely.
Once received and inspected, we’ll process your refund or replacement.
Questions
Questions?
If you have any questions about returns, refunds, or lost shipments, don’t hesitate to reach out — we’re here to help
