Shipping Policy

Last Updated: August 11, 2026

At Smoove Powersports, we work to get your order packed and on its way as quickly as possible. Please review the following shipping terms before placing your order.

Shipping Coverage

We currently ship within the United States only.

Free Shipping

We offer free standard shipping on all eligible orders within the United States unless otherwise stated on the product page or at checkout.

Oversized, freight, or specialty shipments may be subject to different shipping arrangements. 

Order Processing

Most in-stock orders are processed and shipped the same or next business day after the order is received and payment has been successfully processed.

Orders placed on weekends, holidays, or outside normal business hours will generally begin processing on the next business day.

Certain products, including special-order, sourced, freight, or oversized items, may require additional processing time. Any product-specific processing terms stated on the product page will apply to that order.

Delivery Times

Delivery times shown at checkout or provided by a shipping carrier are estimates only and are not guaranteed by Smoove Powersports.

Once an order has been transferred to the shipping carrier, transit times may be affected by weather, carrier delays, service interruptions, holidays, incorrect addresses, or other circumstances outside our reasonable control.

Smoove Powersports is not responsible for carrier delays that occur after an order has been timely tendered to the carrier.

Tracking Information

When available, tracking information will be provided after your order has shipped. Tracking information may take some time to update after the carrier receives the package.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their shipment.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. We cannot guarantee that an address can be changed after an order has been placed or shipped.

Smoove Powersports is not responsible for delays, failed deliveries, additional shipping charges, or lost shipments resulting from an incorrect or incomplete address provided by the customer.

If a shipment is returned to us because of an incorrect address, failed delivery, refusal, or other customer-related delivery issue, additional shipping charges may apply before the order can be reshipped.

Lost or Missing Packages

If tracking indicates that a shipment has been lost in transit, please contact us as soon as possible so we can review the shipment and, when appropriate, open a claim with the carrier.

If tracking shows a package as delivered but you cannot locate it, please first check the delivery area, household members, neighbors, and any location identified by the carrier. Contact us promptly if the package still cannot be located.

Claims involving lost, missing, stolen, or misdelivered shipments may require cooperation with the shipping carrier and may be subject to the carrier's investigation and claim procedures.

Damaged Shipments

Please inspect your order promptly upon delivery.

If your shipment arrives damaged, contact us as soon as reasonably possible and retain the item, packaging, shipping box, and packing materials. We may request photographs or other documentation necessary to investigate the damage or submit a carrier claim.

Do not discard damaged packaging until the issue has been resolved.

Freight & Oversized Items

Engines and other large or heavy items may be shipped using freight or another specialized shipping service. For high value products such as engines that are shipping with a freight carrier we try to have them shipped out within 7-14 business days however the timeframe may vary based on various factors.

Freight deliveries may require additional coordination with the customer. Customers are responsible for providing accurate contact and delivery information and being reasonably available to coordinate delivery when required.

Additional charges resulting from circumstances such as an incorrect delivery address, missed scheduled delivery, refused shipment, or services requested by the customer beyond the shipping service included with the order may be the customer's responsibility.

Order Verification

For fraud prevention and customer protection, certain orders may require additional verification before shipment. We reserve the right to temporarily hold an order while verifying payment, identity, shipping information, or other order details.

Questions

If you have any questions regarding shipping or an existing order, please contact Smoove Powersports through the contact information provided on our website.